Tag Archives ⇒ spam

List Building – Whitelisting

· Brandon Hann

Due to the heavy amount of spam that flows through the Internet on a daily basis, it’s important to let your visitors know that they can expect your emails from a particular email address. This means that your visitors must whitelist your website’s email address in order to ensure that your email will arrive at all intended mailboxes. On your end, when your site begins to grow, you may notice an increase in the amount of mail you get and you may want to check out these services to help you get control of your inbox back.

ISIPP

When you get more emails than you can handle, it’s probably because more than half of them are spam messages. While you could go out and purchase some anti-spam software that attaches itself to your inbox, but the problem is that it doesn’t always block spam and it doesn’t always send good email through.

ISIPP can help you better manage your email. This service is geared toward full-fledged businesses as the total monthly costs can reach $300. However, with one of these systems in place, you can practically guarantee that you won’t be getting any more spam!

Habeas (ReturnPath.com)

Habeas was a company founded in 2002 with the intentions of providing information regarding email reputation to over 1 millions email networks and hundreds of ISPs throughout 190 countries. In essence, it certified email as being legit and created a standard for separating good email from spam. The company was eventually bought by ReturnPath.com after being somewhat of a competitor founded in 1999.

The new company has created a much larger email integrity system that also provides Internet Services. At any rate, this topic is more about protecting your own inbox from unwanted spam, but knowing what kinds of things these companies are filtering will allow you to create much better emails so your visitors aren’t required to place your mailing list on a whitelist.

<< Back to Validation Forward to Landing Pages >>

List Building – Can-Spam Act

· Brandon Hann

Since this is an actual law, I’m going to simply post the text directly from its source at www.ftc.gov below.

Do you use email in your business? The CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations.

Despite its name, the CAN-SPAM Act doesn’t apply just to bulk email. It covers all commercial messages, which the law defines as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,” including email that promotes content on commercial websites. The law makes no exception for business-to-business email. That means all email – for example, a message to former customers announcing a new product line – must comply with the law.

Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $16,000, so non-compliance can be costly. But following the law isn’t complicated. Here’s a rundown of CAN-SPAM’s main requirements:

Do you use email in your business? The CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations.

Despite its name, the CAN-SPAM Act doesn’t apply just to bulk email. It covers all commercial messages, which the law defines as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,” including email that promotes content on commercial websites. The law makes no exception for business-to-business email. That means all email – for example, a message to former customers announcing a new product line – must comply with the law.

Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $16,000, so non-compliance can be costly. But following the law isn’t complicated. Here’s a rundown of CAN-SPAM’s main requirements:

  1. Don’t use false or misleading header information. Your “From,” “To,” “Reply-To,” and routing information – including the originating domain name and email address – must be accurate and identify the person or business who initiated the message.
  2. Don’t use deceptive subject lines. The subject line must accurately reflect the content of the message.
  3. Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
  4. Tell recipients where you’re located. Your message must include your valid physical postal address. This can be your current street address, a post office box you’ve registered with the U.S. Postal Service, or a private mailbox you’ve registered with a commercial mail receiving agency established under Postal Service regulations.
  5. Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that’s easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn’t block these opt-out requests.
  6. Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.
  7. Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can’t contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.

What does this mean?

Quite simple put: DO NOT SPAM. The Internet is already full of junk and you don’t need to add to it by sending out bogus offers and junk mail to people that don’t expect it from you. Worse yet, if your site or your server gets marked as a spammer you can consider your reputation done.

It is hard to bounce back from being labeled a spammer. Don’t do it and if you know of other people doing it, you should report them. You can find more information about this law at the FTC website.

<< Back to Auto Responses Forward to Validation >>

List Building – Spam Prevention

· Brandon Hann

Contrary to the title, there is no foreseeable way to completely prevent all spam. It’s just something we’ll have to live with as long as we use the Internet to do business. In fact, even brick and motar businesses suffer from it by getting junk faxes alongside their junk mail.

In the case of list building, there are two kinds of spam. On one hand, you have your own emails to worry about–you have to make sure that the content of your messages are not being classified as spam in your user’s inbox. On the other hand, you have spammers that sign up to your site or newsletter in order to access your free downloads or to write bogus comments on your site to promote their useless junk.

Sending spam

I wrote a full article on email delivery rates discussing the importance of creating messages and newsletters that do not end up in your user’s spam boxes.

This is a vital step in preventing spam for your users and ultimately protecting your site’s reputation. If you’re sending messages being classified as spam, you’re also putting your ISP on the line because it’s their resources that y
you use when sending your email marketing campaign.

Receiving spam

To prevent getting spammers from your squeeze pages, you’ll want to implement anti-spam techniques such as the double opt-in procedure. This is when you have an email marketing signup box such as a newsletter where the user inputs their name email address. Shortly thereafter, the user will receive an email asking to confirm their subscription request.

Automated spam bots aren’t able to get through this procedure because they only know how to “sign up” much like spam bots that scour the Internet looking for email address to harvest are only able to send messages.

Another way to prevent automated signups is to require a CAPTCHA code on your signup box.

Proper email practices

Here’s a list of articles from the website BestPrac.org; a site that offers tips on how to help prevent spam worldwide.

  • Squeeze page scammers
  • Avoiding spam bots
  • Email netiquette
<< Back to Cookie Tracking Forward to Post OptIn/White List >>

List Building – Spam Scoring

· Brandon Hann

Nowadays, spam is so prevalent on the Internet–it’s everywhere. And just as soon as you think you’ve escaped it for good, you get more spam. Even after you deleted your old email address and created a new one, you start getting spam within the first week. It’s a wonder that people even still use email anymore.

Anyway, spam scoring is a feature that email servers use to “hopefully” capture spam and either delete it or place it in a separate folder. The scoring rules vary from service to service, but one of the most common spam blocking services out there is SpamAssassin. Depending on where your users get their mail, your messages may or may not have issues getting to them.

The score

All emails that pass through a SpamAssassin filter are scored from 0-10 after being subjected to a laundry list of checks. To see the full (and very confusing) list of rules, go to the SpamAssassin website. Generally, an email with a score of 5 or lower will get passed the filter and hit the user’s inbox.

Your goal is to test your messages before you send them out because even though someone has legitimately signed up to receive your emails, your messages can still be blocked.

Email tips

There’s a huge list of tips on the SpamAssassin website as well, but here’s a brief idea of how you can prevent your emails from being marked as spam:

  • Don’t use strange characters like replacing o’s with 0’s or writing the work LOOK as L@@K
  • Don’t put invisible text inside HTML messages
  • If using HTML emails, don’t included blank tags
  • Keep your emails on topic or at least focused if you have multiple topics

Testing

If you have a third party managing your email list(s), you can run tests within your account for all of the messages you wish to send. If you’re doing all this manually, you may want to send some emails to yourself provided that you have SpamAssassin enabled on your email server.

Imagine the huge waste of time you’ll experience if you have 100 users on your list, but your email becomes blocked from 99 of them!

<< Back to Support Time to Response Forward to Opt In Capture >>

List Building – Delivery Rates

· Brandon Hann

Here’s a little underestimated topic–the deliverability of your email campaign. It’s a wonder that some people pay little attention or no attention to this at all. Maybe it’s one of those “out of sight, out of mind” things, but it really shouldn’t be. Imagine if you sent out a message or newsletter to 100 email address and it only reached 75% of them? You now have 25 people not getting your message.

So what keeps 25 valid email addresses from receiving your message? SPAM filters are the number one reason. Another would be IP address blacklisting. It could even be whether you’re sending attachments with your email. Of course, if you have a list with some invalid email addresses, that’s a whole other issue! Let’s breakdown some of these email issues:

Invalid email addresses

List pruning is an important task and should be done periodically to ensure that you’re not sending emails to people who don’t want it, making sure that you’re not using excessive system resources and also to keep an updated count of your active list.

Better yet, let the users prune themselves! If you’re users signed up one month, but lost interest the next, they would be happy to know that you don’t have them jumping through hoops to try and get their email address off your list. This is one less thing to worry about if you’re using an email provider such as Aweber because they follow anti-spam laws to a “T”, therefore all of your messages will provide instructions on how users can unsubscribe.

SPAM filters

A lot of people have spam filters, but some may not even know they’re there and some might not have control over what comes in. The point here is not to force your users to try and find out ways to sneak your emails past the guards, but to ensure your emails are designed properly so they can get to the inbox without trouble. Have you ever been to a website that tells you how to subscribe to their newsletter and then somewhere on the same page, they tell you that before you can get anything, you need to make sure such-and-such email address in on your whitelist?

How often do you continue with that subscription and do you even remember to add the right email address? Don’t put this type of stuff in your user’s hands. They want access to your information and they want it fast and easy. The moment you let this fact out of your head is the moment you lose readers.

IP address blacklisting

If you’re not using an email service provider, you’re likely sending emails from your own system(s). Be careful as some ISPs and webhosts don’t allow the sending of mass emails over their networks. This can cause your IP address to be banned on certain ports or worse, you can be placed on worldwide spam lists. To check your IP address, you can visit some (or all) of these blacklists:

More information on how to remove an IP from these lists can be found on each page.

Attachments

Don’t send people attachments if you can help it! Even if they’ve purchased or requested something downloadable, don’t attach it. Make it accessible to download from your server and then link to it in your email. Attachments don’t always make it on the other site. Some users have automatic attachment removals, some send all emails with attachments to the trash and sometimes attachments can get corrupted.

So, unless you’re communicating with someone one-on-one, try not to attach any files.

Frequency

One sure way to increase delivery rates is to let your readers know when to expect your email(s). This way they can look for it and if it did happen to end up in the spam folder, they can make adjustments on their own to ensure that won’t happen again.

Also, by telling a user when they should expect your mailings, they can get a better idea of the “value” in signing up for your mailing list.

Following the tips above will guarantee that your messages are delivered on-time and to the right people.

<< Back to Bounce Handling Forward to Support Time to Response >>

What is the "rel=nofollow tag"?

· Brandon Hann

When it was introduced by Google, a lot of people were skeptical of it’s purpose. It is generally believed to have been created for the sole purpose of controlling how a website’s PageRank is shared among external links. As an example, if your website has a PageRank of 6, every external link you have on your site will get a piece of your high score, which means one link from you might be worth 10 times that of a single link from a PageRank 1 site.

Now, I don’t have all the numbers and nobody really knows for sure what the exact formula is, but that’s the general idea. Higher PageRank sites are considered “authorities” on their subject matter and are therefore granted with the ability to make other sites more important in terms of search rankings. The thought process behind this is that the high PageRank site is a legitimate site with actual, helpful information and in turn, they are rewarded for their quality contributions to the Internet. Google then realizes that if these site’s are going to link to someone else, they must be serious about it, so they allow the PageRank to “flow” to the next location.

What exactly is it?

The tag is used in a link such as this:

a href="https://www.ledfrog.com/links/" target="_blank" rel="nofollow">Click here.

It tells Google that this link can be followed (meaning the GoogleBot will go to that page and crawl everything there), but it does not have to take into account the PageRank score of the referring site. Other search engines take the meaning literally and do not even go to the site. I believe Ask.com is the only site that simply ignores the tag completely.

So, where does the rel=nofollow tag fit in? The first automated occurrence of this tag can be noticed on most blogs out there–more specifically, the comments section. It’s true, if you thought that by running around the Internet, posting comments on other blogs in hopes that all those website links were creating backlinks to your site, you were wrong (most of the time)!

There actually are two valid reasons for doing this to blog comments. The first one is obviously spam. I can’t even begin to tell you how much spam comments I get on my site each day and my site isn’t a high traffic site so far. Spammers in this sense will generate some very generic comments for a random posting on your blog and somewhere within the comment or attached to their name will be one or more external links. The second reason for doing this is that you might not want to be passing on your PageRank to sites that are completely unrelated to your site as this, in time, may actually cause your own score to go down.

My view on this is I don’t use the rel=nofollow tag on my post comments for two reasons. One, spammers don’t get through on my site. I use the Akismet plugin and it stops almost everything! When it doesn’t, the comment sits in queue and waits for my approval anyway, so what do I care? The second reason is that I feel when someone makes a comment on my site, they are taking the time to contribute an opinion of some sort and the sheer fact that they were even on my site usually means they run a blog that’s similar in content, so I give them some credit.

The rel=nofollow tag that was supposed to help with spam and the degradation of PageRank has now become a useful tool in the art of PageRank Sculpting. In the coming days, I’ll be going over more about PageRank and SEO tips to maintain control of your external links.

I recently found a blog post that discussed this topic more in depth, including a blurb about the opposite for no-follow called do-follow. If you want to read more about these tags, check out Jack Nguyen’s blog post.

How do you get links?

Getting those links that will pay out the oh-so-important “link juice” can be a difficult task. I wrote an article describing 10 ways to increase traffic to your blog and while these tips will most certainly pony up the links, one thing to remember is link building takes time. The normal way of doing this is a perfect balance of creating great content that other sites will link to automatically and getting out there and literally trading links.

However, there are services out there that can help you build your links. Professional link building services can save you the time and frustration of having to go out all over the Internet and round up links by yourself. They can also tailor linking campaigns specifically for your website–something that you may not have the time to do. This way you can guarantee that the links you’re getting aren’t simply random, unrelated websites.

Ultimately, as enough time passes by, the amount of links that your website obtains will grow. As long as you keep creating great content and providing services and information that people want, your site will grow as well.

Spammers don't work on weekends

· Brandon Hann

I don’t know about you, but over the years I’ve acquired and/or used over seven or so email addresses for various reasons and although I only use one at a time, I keep the other ones “active” because I never know if someone from my past, who has an old email of mine might want to get a hold of me.

Anyway, across all these emails, I probably get about 50 spammed emails every day. It’s hard to say just how these people got my email(s) in the first place, but it’s a sure bet that all those companies that I’ve signed up for their mailing lists have sold my info to unscrupulous misfits out there.

Above and beyond all that, I started noticing one thing; spammers don’t seem to work on weekends! Here I sit on Sunday evening and just about the time I’d be watching 50+ emails download to my inbox, I get nothing. Maybe one, maybe 2, but generally I only get real emails. I won’t say that I’m complaining, but it reminds me of a line from the movie Layer Cake when Daniel Craig says “England. Typical. Even drugs dealers don’t work weekends.” What’s even more funny and ironic about that statement is that most of the spam I get seems to come from the UK.

Has anyone else experienced this same thing?