Tag Archives ⇒ Newsletter

Who is John Chow?

· Brandon Hann

I’ll start off by saying I don’t know John Chow personally, nor have I ever met him or even communicated with him via email or any other means.

With that said, I’m writing this article because I wanted to explore what I do know about him, his website and the throngs of followers he’s amassed over the years. I also have to say that if it wasn’t for John Chow, I probably wouldn’t have done much with this website. However, take that statement with a grain of salt! I’m not here to promote his services or tout how great he is and blah blah blah.

What I am saying is that when I got into this whole blogging thing, I wasn’t sure what direction I was headed, so after doing some searches, I found his website, JohnChow.com to be rather helpful. He sort of inspired me with his little video about how great life was–being able to blog online and not have a day job–in which he could then take his daughter out for walks in the park with nobody around because they were “all at work”. Normally, I don’t buy into such claims because while I do understand it’s possible to live a comfortable life doing hardly any work (that’s subjective by the way), I understand that it usually takes a LOT of work to get there. Whether John Chow’s video is he reality or not is not the point. The point is that I knew it could be done and I wanted to get there…for real.

JohnChow.com

His site title says, “I Make Money Online By Telling Other People How To Make Money Online”. If you read that and you’re instantly brough back to the days (or late, late nights) when you used to listen to Don Lapre talk about how he made $50k a week by putting “tiny little ads” in newspapers from his “one-bedroom apartment”, then we’re on the same page!

We’ve all seen the late night infomercials touting all sorts of plans and ideas of how to make lots of money in short time and/or without much work, but have you ever really investigated these ideas? What are they really selling you? I mean, I could say to you that I have a super secret plan to make $20,000 a day and I’m only going to charge you $1000 for me to tell you the secret. You get all excited, pay me the money and then I tell you the secret is to move to Hollywood, become and actor and land yourself a sitcom making $20,000 per episode. But is that really a secret? More importantly, did your thousand dollars really help you at all?

Now I’m not calling John Chow a scam artist, but I am trying to illustrate one thing: to make money, you have to work hard. What’s interesting about how John Chow operates is that his website is setup to perform 3 main functions (in this order):

  1. Present a newsletter – No matter where you look on his site, you’ll find a place to sign up to his newsletter. In reality, what he’s doing is collecting email addresses. I’ve personally signed up for the newsletter once and instantly realized that everything being sent was talking about nothing more than how to make money online and the different ways to do it.
  2. Sell a product – He’s not selling any actual products, but rather a multitude of things like ebooks, money-making videos, guides, self-help tutorials and other related digital items at various times on his site.
  3. Keep you coming back – This is where the previous two functions come into play. The more you come back to see the latest offers, the more likely you are to purchase something and trust me, these offers are enticing!

The Offers

The first thing you’ll notice about John Chow’s offers is that they are very similar to everyone else who offers an online product. This brings me to the one problem I have with his site; all these offers do is regurgitate the exact same content, tips and advice as every other site out there that promises you to make money online!

As an example, 90% of these “special” videos all claim you can make thousands of dollars a month by joining affiliate programs and purchasing Google AdWords to help drive traffic to some squeeze page that sells a product about how to sign up for affiliate programs and buy Google AdWords to help drive traffic…you can see where I’m going with this. It becomes a vicious circle.

By the way, the products you’re selling to people are aimed at affiliate/Internet marketers just like you, so all you’re really doing is flooding your own market with new competition! That’s like your local 7-Eleven only selling their products to other liquor stores who are then selling to more liquor stores and so on. In time, your city is flooded with too many sources where you can buy the exact same products. Any basic knowledge of economics would tell you that this setup will eventually collapse.

I like to think of these sites as nothing more than pyramid schemes poised to earn untold amounts of profit for the person/website at the top while the bottom support earns crumbs.

How to really make money online

Of course, you can make money online using all of the available tips and tricks on the Internet, including sites like JohnChow.com, but the reality is that you have to be good enough to beat out all the competition…or just get really lucky.

I’ve been able to make money online from my own network of websites because I provide fresh, original content and people recognize me for that. I don’t take one person’s program, put a spin on it and then mask it off as my own. I don’t partake in shady practices in regards to Google search rankings. I don’t accept payments as bribes from people wishing to be named in a blog post.

I’m not accusing anyone of doing these aforementioned practices, but we all know that some people do. My advice is that if you want to make money online today and a long time from now, stay focused on your vision, provide something valuable to the Internet and keep it real. You’d be surprised just how fast your website will start making money.

If along the way, you can add some extra income using affiliate marketing, then by all means, do it! All I’m saying is that you will not become a millionaire overnight and it takes hard work and dedication to run a profitable website.

So the next time you’re on a site like JohnChow.com, get as much free information as you can, but be weary of purchasing a money-making program.

List Building – Newsletter

· Brandon Hann

This is what it all leads up to. All that hard work of creating the structure around your mailing list has finally come down to what it is you’re actually mailing. There’s no need for me to explain what a newsletter is, but I will give you some advice on how to make it more effective.

I want to start by explaining why it is important to even have one of these in the first place.

Purpose of a newsletter


Think of it this way. You have a website and on it you sell a product. If someone finds your product through a search engine or an ad you placed somewhere out in the world, they can go to your site and buy it. That’s great, but what happens when they leave? Do you sell more products? And if so, will your customers come back to buy them too?

These are all valid questions that most businesses often ask and one major solution to getting your customers to come back (besides offering quality products and service) is to tell them why they should come back. Newsletters are great promotional tools. Here are some things you can include in a newsletter to increase its effectiveness:

  • Provide information about special offers for products on your website.
  • Attach coupons for more money-saving opportunities.
  • Send free stuff like ebooks, offers to other websites and helpful downloads.
  • Offer helpful information that a customer can use to get more out of the products they bought from you.
  • Include direct links to specific areas of your website to help people find things easier.

Use to bring in more income

Newsletters can used in conjunction with your mailing list to send out mass offers for your website that can bring in extra income at just about any time you wish. As an example, if you have a list of 10,000 people and only 3% actually respond to a $20 offer you sent, you can potentially make $6000 in one email blast! Now that’s power.

Building your mailing list is a vital tool for promotion of your website, your products and services and a way to get related offers, discounts and important information into the inboxes of your trusted visitors.

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List Building – Auto Responses

· Brandon Hann

I’ve been going over many list building ideas and they all seem to point to the relationship you develop with your visitor using the very first message you send to them. This is called an auto response and just as the name implies, it’s the very first thing your customer reads when your mailing list welcomes them to your site.

There are three sub-sections in this area, but I am grouping them altogether because I’ve touched on each topic in the previous sections and there’s no sense in going over everything twice. However, I did want to show you the correlation between each item, so I’m going to touch on a few more key points with each below.

Content

Your auto response should contain some content. It should not be a simple 1-line message that says “Thank you for signing up!”. While it’s perfectly ok to thank your visitors, you should also include something for them to read. Maybe create a snapshot of what they can expect from your future emails. Here are some ideas:

  • Sample newsletter – If you publish a regular newsletter, send them your previous copy. If you have a few “back issues” send a link to an archive page that allows them to click through and download any past issues they wish to view.
  • Related content – If your blog is relatively consistant, you should have no problem adding links to the auto response that offer various content on your site that you think might interest your visitor. This is also an opportunity to tell people about any other blogs you run.
  • Site updates – If you’ve made changes to your site, you might also want to add this information to your email if you think the changes will benefit a user directly. This one is more for your future emails, but it’s also nice to let the new subscribers know that they can expect to see these items again.

You don’t want to overdo it, so find a perfect balance to try and make that first message very similar to what your next emails will look like. The point is to make you visitors feel welcome, show them what they can expect from you and not overwhelm them at the same time!

Newsletters

I’ve been talking about newsletters throughout this entire section, so you should already have an idea of how these can greatly benefit your site. Here are some tips on how to create awesome newsletters.

  • Design – A lot of people are still getting email in the HTML format and you can use this to your advantage. Try to design an email that somewhat matches your site. I wouldn’t use a lot of images, but a logo and maybe a few borders are ok, but try to get the colors right. This will go a long way for keeping your “image” in your visitor’s heads.
  • PDF – An alternative to fancy HTML emails is to create your newsletter as a PDF file and attach it to a standard email. You want to be careful here because a lot of email programs and services can be set up to remove attachments on delivery. There are tons of viruses running around out there and people are more fearful of receiving emails with attachments. Just inform your visitors before they sign up and they can make arrangements.
  • Content – What you should include in your newsletter is entirely based on who your audience is and what your business is. Ideally you want to add content that will get a response. Simply recycling content from your site won’t help. If someone just wanted updates on that, they could bookmark your RSS feed. Give them some content that’s not on your site. It also helps to add some engagement tools like surveys, contests and free offers.

Offers

It may be hard to understand what an “offer” is. It could be a free item, a download not available to anyone else, access to a special section on your site, the newsletter itself, etc. The idea is to entice your visitors to come back for more. How they come back is not the point. They can come back for your newsletter, your daily blog post or to leave some comments. Here are some offer ideas.

  • Starting offer – Give up something valuable right out the door. Let’s say you’re writing ebooks on how to eat healthier. Your first offer could be something like “Join my site today and receive my free ebook on how to lose 10 pounds in 10 minutes!”. You would then attach this ebook to your auto response for first-time subscribers and you’re done.
  • Special access – Create a small section for your members. Let them feel like they belong to your site and that they have a unique place that they can come to get information tailored for them.
  • Repeat offers – Don’t spam your users, but you should send periodic emails that let them know about special things going on with your site or how they can access new content. Don’t be afraid to offer things. Your users won’t consider it spam if done every once in a while. Remember that they signed up!
  • Partner offers – Try to work with other websites out there to offer each other’s products for discounts if they sign up at either site. You always see John Chow out there partnering with Shoemoney to give price breaks to recommended sign ups.

All of these offers can be included in your auto responses, but should definitely be included in all your future emails. Don’t let any opportunity for informing your subscribers get past you!

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List Building – Instant Gratification

· Brandon Hann

Along with enticing your visitors, you need to provide some instant gratification. People like to feel like they’re getting something for giving you their email address. It may be hard to think about what everyone wants and how people repsond to various things, so always put yourself in their shoes.

As yourself these questions: What makes you sign up to a mailing list? Do you like getting free items sent to your inbox for signing up? Would you have signed up had you not gotten a freebie? Of course, your opinion might be different than the next person, but it’ll at least get you thinking about ways to marketing your mailing list.

Instant Gratification

For the most part, getting people to sign up for your mailing list involves enticing them to do so. I covered this topic previously, but instant gratification ties in a little bit. The most important thing to do is make your visitors feel like they actually got something for their time spent on your site. You can accomplish this a few ways:

  • Have an automated, yet informative message delivered to their inbox as soon as they sign up. This message should contain important links on your site, “starter” information about your content and maybe even a free attachement.
  • Send them to a ‘Thank you’ page after signing up which contains something unique that nobody else has access to until they join your mailing list.
  • Consider sending the very last edition of your newsletter to them instantly with links on how to download previous newsletters.

My two cents

Think of it from a sales point of view. How great does it feel to walk out of a Best Buy with your favorite music cd and be able to play it on the way home? It’s that instant gratification that helps justify the purchase. The same goes for mailing lists. You want to make your visitor feel like they got something out of it. But not just something–something great.

As for that image above, I just chose it because I thought it was funny!

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List Building – Enticement

· Brandon Hann

How exactly do you get people to sign up for your newsletter? Maybe the more important question is: how do you get people to want to sign up for your newsletter? This question will not be completely answered here because there are so many factors that go into your marketing strategy. These factors are then varied based on the industry you’re involved in.

What I can tell you is that you need to find out what makes your visitors/customers “tick”. Researching your site’s demographics can help with this. Here are a few tips you can use to create buzz around your newsletter.

Enticements

  • Content – First and foremost you need to remember that nobody will want your newsletter if it contains useless information. Always provide new, quality content. If you keep rehashing the same material over and over or copy content from other sources on the Internet, you will not be able to maintain a consistant subscriber list.
  • Free stuff – If your newsletter is primarily used to promote products and services that you’re selling, you might want to think about giving away something for free to get people to sign up. This will show your visitors that you are interested in keeping them around. Free stuff can include a special edition newsletter or a free eBook on a subject of interest for your visitors.
  • Speak the truth – Don’t fill your newsletter with bogus information, half-truths or outright lies. This will ruin your reputation and make you lose subscribers faster than you can send out your next message. This is especially true if your newsletter revolves around the latest news in your industry.
  • Be consistant – If you tout that your newsletter will be delivered weekly, send it weekly. In fact, send on the same day and time. Think of your publication as you would the daily newspaper. If you read it, you probably expect it at a particular time everyday. Your visitors will expect the same from you.
  • No spam – Never spam your visitors! Don’t send them offers that you know they won’t be interested in. Never sell your email list (unless you explicitly say you will before someone signs up) to any third party companies. Most of all, don’t overdo it!! If your visitors are expecting a monthly newsletter, don’t send one daily.

If your visitors know that your newsletter will contain the qualities mentioned above, they are more likely to sign up. The best advice I can give you is to put yourself if their shoes. If you were on someone’s website, what would make you want to submit your email address? On the other side, what would make you not want to submit your email address?

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List Building – ESP

· Brandon Hann

ESP stands for Email Service Provider and it can mean the difference between a successful email manager with proper, spam-free email marketing campaigns and the “stuff” you send. It’s hard to comprehend paying for an external email service when you clearly have email access as part of your webhosting service.

However, the difference is that ESPs allow you to create and manage that email much better. As an example, if your website offers visitors the ability to sign up to a newsletter, you might have these emails being stored in a simple database and then extracted to Outlook. You probably then create a newsletter or some other content and blast off an email to all your contacts.

The problem with this is that these days there are tons and tons of spam being sent all over the world, so the element of trust is important. What this means is that you have less of a chance of your messages actually getting to your visitors when sending email from your own Internet connection.

Benefits

  • Ability to create templates for sending to contacts and/or the use of pre-made templates
  • A subscriber list, which is uploaded by the user for distributing messages. This may be enhanced with custom fields in order to hold additional information for each subscriber for filtering and targeted messaging purposes
  • A send engine, which allows users to distribute their message to the subscribers
  • Updating of the subscriber list to suppress those requesting to be unsubscribed
  • Statistical reviews of each email sent to measure the success rate of the campaigns
  • Testing of templates for compatibility with email applications
  • Spam testing to gauge the score of the email against known factors that will place the template at risk of being blocked
  • The ability to send both html and plain text formats to improve delivery success rates (known as Multi-Part MIME)

To get you on the right track, I’ll recommend the provider that I use. They’re called Aweber and their pricing is cheaper than some of the other services I’ve found out there, like MailChimp.

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Web 2.0 – RSS Syndication

· Brandon Hann

You’ve seen it all over my site and probably many other sites you’ve been to. It’s the little orange icon that indicates there’s a subscription you can subscribe to on a website. If you want to get all the latest updates for a website without having to go back multiple times a day to see what’s changed, subscribing to an RSS feed will help you.

RSS is short for really simple syndication and it is exactly that! A feed is the url that provides the content to your visitors. As a publisher, you enjoy the benefit of all your content and site updates being automatically syndicated through your RSS feed, while your users benefit from having these updates delivered to them instantly. Current web browsers usually offer the reading of RSS feeds inline with the browser which means it opens and navigates just like the original website. Go ahead and try it now by viewing my RSS feed. I’ll wait…

Some browsers don’t read the RSS inline, but rather bookmark the feed in the browser and then open it in a built-in RSS reader. Here’s a list of popular browsers and how they interpret RSS feeds.

  • Google Chrome – Chrome opens feeds directly in a new tab (or window) and allows you to read the content in the browser. From there, you can bookmark it as you see fit.
  • Mozilla Firefox – When you click on a feed link, you’re automatically prompted to bookmark the feed. This feed is then sorted by all of the content entries by title. When you click on any link within the bookmark, it takes you directly to the original page on the site.
  • Microsoft Internet Explorer – Internet Explorer 7 and newer will open a feed very similar to the way Chrome does, but it has the added benefit of being able to sort content by category (site tags).
  • Apple Safari – Apple also opens feeds just like Chrome and Internet Explorer, but it allows you to sort and search content in greater detail than Internet Explorer.

Publisher benefits

A old way of keeping your visitors notified of updates was to have them sign up for an email newsletter and hope they check their mail. Since email is so flooded with spam these days, it’s getting harder and harder to retain the attention spans of your web visitors. By having these updates delivered to their browser window, it increases the chances that they’ll respond.

  • Ads – If you’re using Google AdSense, Google has new tools for RSS feeds that allow ads to be dropped right into the feed content and it works the same way as it does on your site.
  • Bandwidth – Although images and video still show in your feeds, other images such as themes and logos don’t. This can save you bandwidth charges every month when people view your content only through RSS.
  • Loyalty – Your visitors love updates and the faster and easier they can get it, the better. RSS provides you with both of these features and the best part is that it’s all automatic.
  • Promotion – Your feed urls can be distributed all over the Internet to create more or less, a new following for your website.

I recommend syndicating your RSS through Feedburner, which is now part of Google. This way, you add another useful service to your Google account and also take advantage of Google AdSense. Everything is built right in and you are able to create multiple feeds in needed.

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Site Creation – Memberships

· Brandon Hann

You’ve seen them before–store memberships, clubs and mailing lists. It seems like you can’t go anywhere these days without being offered to sign up for this or sign up for that. As much as this might be irritating to you, don’t take it personally. These businesses are not out to steal your information or upset you in any way. They’re practicing a great business technique that really works!

Offer member incentives


When you run a business, especially one online, you have a unique opportunity to increase customer retention when you offer your them the ability to become members of your website or blog. They not only feel like they belong, but you are able to offer them the latest news, product updates, special discounts and everything in-between. As an example, on my site, you can sign up to the newsletter that I offer. This allows me to communicate just about anything I think you’d be interested in later on down the road.

The reason this is so important is that you may not come back to my site for a long time because you’re not a regular reader, but if you get updates through email, you’re not going to miss anything. Plus, I can offer you the latest tools right when I find out about them.

If you run an ecommerce site, you really want people to become members of your store because you’re inventory is most likely always changing, so it’s even more important for you to get those updates out. This will increase sales and make the customer feel more important. Offer people discounts, free stuff, special “members-only” items, etc. and you’ll win a customer for life!

Managing members

Every site structure is different, so managing your members can be everything from easy to difficult. What you don’t want to do is mis-manage them. This is especially true of email subscribers. You never want to given the impression that you send spam email. You also don’t want to have a huge list of members only to sit on it and not do anything for them.

Staying connected means sending out information, promotions and updates regularly. You’ll need to cater specific needs to your members based completely on the industry that your business is focused in. For example, if you’re in the clothing business, you’ll want to make sure that your updates and promotions are geared around style trends and seasons. You can offer great deals on summer clothing in the winter and vice versa.

Notes

I use a company called Aweber to manage all of my newsletters and mailing lists. Not only do they manage all of your members, but you can create any type of marketing materials you want! You can also setup automatic messaging to send out emails whenever you choose.

Do not waste any more time on this topic! You need to start turning your customers and web traffic into members of your business today!

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Site Creation – Customer Relationship Management (CRM)

· Brandon Hann

Managing relationships with your clients and sales prospects is a challenge within itself. The moment you lose sight of goals for satisfying your client’s needs, you begin to lose sight of your company’s overall objective. CRM for the most part involves goals for acquiring new customers by attracting and winning them over, retain existing clients, winning back former clients and reducing marketing and customer service costs.

With technology, performing these tasks becomes easier and more streamlined. In the past, a suite of software and hardware tools were need to manage your company’s customer relationships. However, “cloud computing” has now taken over as the go-to format for this task. By utilizing web-based software through companies that offer these services, your company benefits from not having to pay initial startup costs for a CRM system.

CRM Key Benefits

  • Streamlined sales and marketing processes
  • Higher sales productivity
  • Added cross-selling and up-selling opportunities
  • Improved service, loyalty, and retention
  • Increased call center efficiency
  • Higher close rates
  • Better profiling and targeting
  • Reduced expenses
  • Increased market share
  • Higher overall profitability
  • Marginal costing

Is this for me?

Unfortunately CRM software is not just something you buy, install it and then sit back to watch your company improve overnight. While software can surely help you meet that goal, it requires hard work and most of all, dedication from a team of valuable employees. Collecting information from your clients is only worth your time and money if it’s used correctly.

Before you set out in this venture, your company needs to decide what data it needs to pull and how it is to be used. As an example, if you were a clothing company, you would want to study your customer’s spending habits at particular times of the year. Since the clothing industry revolves around styles, seasons and trends, this information is extremely valuable to ensure that you’re offering the best products to your customers, but more importantly, at the right time!

If you ever wondered why stores ask you for your birth date, your phone number, zip code, etc. it’s because they’re “mining” you for bits of information that can help them sell to you better. Even store security cameras that were once only used to catch thieves are now being used to watch how people navigate stores and find things (or not). All of this data is helpful to everyone involved in the company from the product buyer to the person that stocks the shelves.

In the online world, things are a bit different, but the rules generally apply. How you design your website such as page layout, colors, links and more will ultimately define how your customers interact with it. You can use tools such as Google Analytics to find out more about where people are clicking on your site, where they came from, how long they stayed on your pages and the list goes on. As an example, if you sold a product that for some reason was selling much better to people in Finland than the United States, you might want to consider creating a second version of your site in the Finnish language. You will drastically improve your sales to those customers in Finland who could not read your English page.

Getting started

The costs associated with setting up a CRM solution can vary greatly depending on your desired results. CRM is a service and much like advertising, it doesn’t come with a sticker price. You can spend as little or as much as you wish, but also like advertising, you get what you pay for. Large companies can expect to have a CRM budget of around $500,000 while very large companies have been known to spend over $10 million!

Small businesses and/or small website operations can of course forgo having CRM teams and multi-thousand dollar budgets by simply opting to introduce some basic CRM software in their tool set. Even software such as Microsoft Office Outlook with Business Contact Manager can perform basic customer relationship management tasks.

When you’re a small business, the goal is to maintain a relationship with your clients. You do this by sending out newsletters, monthly updates, special offers, birthday cards, etc. As an example with my site, I have RSS feeds that users can bookmark so every time I post content or make updates, they get the information without having to come back to my site to look for it. I also offer a monthly newsletter to anyone who signs up at my site. This newsletter is really a way to condense monthly updates while offering new information and promotional items that aren’t on my site.

Customer surveys are a great way to interact with clients. You can offer people discounts the next time they shop with you if they are willing to answer some basic questions. This way, you not only get the information you’re after, but you may also gain a lifetime customer!

Online CRM

As mentioned above, cloud computing has really taken off lately. Cloud computing is basically a set of online tools that would normally be spanned across 3-5 software programs installed on your computer. For example, instead of using Outlook for your email, you use webmail from your company domain. For CRM, there are a plethora of online services that offer tool to manage your customer base. One of the larger ones is SalesForce.com. They offer services starting at just $5 per month.

The advantage of online CRM solutions, besides the fact that you don’t have to buy and rely on software, is the ability to grow your needs only when your business grows. You don’t have to buy one $5,000 package for the 5 clients that you have. You can start out small and add tools as needed.

More information

These sites have much more information on this topic and they’re worth a look if you’d like to move forward with a CRM plan.

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